Question: When will my order ship?
Answer: In stock items normally ship within 1 week and on most occaisions in less than 48 hours. Items not in stock will be backordered and shipped as soon as they arrive in our warehouse. Backorders under $40.00 are usually cancelled.
Question: When is my credit card charged?
Answer: Your credit card is only charged when we ship. Backordered items are charged only when they ship.
Question: Why can’t I see the shipping charges at Checkout?
Answer: Shipping charges are calculated after your order is packed. This insures you do not overpay for shipping.
Question: What do I do if I receive damaged items?
Answer: Simply call our Customer Service at 573-696-1500. ALL damage claims must be reported within 7 days of reciept of merchandise. Make sure you check your shipment carefully as soon as it arrives. We cannot file a claim with the carrier after 14 days of shipment.